If you’re having issues or have any questions, please submit a ticket for troubleshooting help
FAQ
How does pricing work?
Pricing starts at $10 per user plus fees based on the requested services.
I'm the opposite of tech-savvy. Can I still host a virtual event?
Absolutely. If you can like a LinkedIn post, you can host a virtual event. It’s that easy!
We take care of all the technical details so you don’t have to.
And, day of, we’ll guide you and your attendees on how to navigate your avatar.
Do I need any special equipment?
Our app only works via a desktop. You need a laptop or computer with Windows 7 SP1+ or newer version or a Mac OS X 10.11 or newer version. Translation: You need a computer that is less than 10 years old.
A microphone and headset will also give you the best experience possible, but it’s not essential.
Image Upload Guidelines
Hello! Let’s dive right in, create graphics like one would for the web. The smaller the file size and dimensions, the quicker the web page will load. The same rules apply to pictures displayed inside the Purple World (a 3D immersive application). The great news is that graphics that may appear low resolution on a web browser look a lot better in the 3D space. They are viewed from various distances as users interact and walk in the world, so they are not experienced in the same way they would be on a web page.
Tip: If the designer can walk through the private campus before beginning design, they will gain a better understanding that smaller files look as good as large ones.** Images displayed on a web browser that appear lower quality or pixelated tend to look smoother and higher quality when displayed on the private campus. The benefit to smaller dimensions and file size is a better performance of the application and all engaged users.
**4000 x 1000px looks as good as 1000 X 100px
Please note: each user will need to be assigned the appropriate permissions/role to interact with the image panels and webs boards, which can vary on private campuses
Web Boards
Web boards may be used in a few different ways. Our primary focus for this article is how to prepare static graphics. Web boards may also be used to display a web page(s), play a video, screen share, or share a view using one’s web camera.
Upload file types: Single graphic image files: .bmp, .gif, .jpg, or .png
(transparency is not preserved on a web board)
Upload multi-page
file types: pdf or .ppt
Video file types: WebM format 1080P, or .MP4
upload size: 30MB
Browse Web: URL
Additional Features: Screen share, Webcam share
Various web boards around campus will have different dimensions. To find the exact dimensions navigate to https://browsersize.com/. Look at the top right for the screen size and use those dimensions as a starting point.
Creating a Graphic for a Web Board
For a graphic to fill the entire board, the file should be set up to match the dimensions found using the browser size tool. Create the graphic in an image processing application such as photoshop, flatten all layers, and then save the file. Save for Web as a bmp, .gif, .jpg, or .png. Ensure the file size is under 30MB.
Web Board
Creating Graphics for Image Panels
Example default globe on the left and a .png graphic loaded on the right
The dimensions for an Image Panel wall graphic can vary. The default globe image is shown in the areas where wall graphics may be uploaded, square and rectangular shapes. However, a designer is not limited to the shape of the image panel. If a graphic with transparency is uploaded, the wall will show through where the graphic is transparent.
The square and rectangle shapes provide guidance for a designer. This helps keep the look and feel consistent in a particular space.
Here are some dimensions that will help a designer get started:
Square: Max width or max height 300px
Rectangle: Max width or max height 600px
Upload files: Single graphic image files: .bmp, .gif (not animated), .jpg, or
.png (preserves transparency)
Max upload size: 2MB
The height is not a hard fixed height, and neither is the width. The final image(s) will be proportionally resized to fit the wall image panel area. What needs to be determined upfront is the final look that one is trying to achieve in a scene and plan accordingly for design consistency.
Remember, each scene is like a web page. The more graphics there are, the longer it will take
to load.
Example wall with default globe images
Example wall in the Expo Hall lobby area with uploaded graphics
Image panels are also clickable links.
A unique feature is that the image panels can be made clickable and will launch an external browser. This is a great way to get users to respond to a call to action. Check the box and enter the URL in the space shown below.
Expo Hall Graphics
Recommendations for “Banner” outside the Expo Hall in the Lobby area
File format: .png files with transparent backgrounds
Max file size: 2MB or smaller when possible
Dimensions: max-width 700px
Note: Images automatically resize to fit within the given banner space.
The blue cloudy background image will remain or appear as a border.
Example of .png file with transparent background
Recommendations for Expo Hall overhead Logo space, Logo, and Icon space (podium)
Right-click on the right side of the logo space to change the Hex Color of the Booth
Upload logos with a transparent background over the background color for the best
looking results.
File Format: .png files with transparent backgrounds
Max file size: 2MB or smaller when possible
Dimensions: Noted below for each booth style. Images automatically resize to fit the overhead logo space and icon space. Recommended sizes below are max-width
Example of a blue hex color and a white .png file “logo” with transparency
Recommendations for web board
Web Board Graphics browser sizes have been noted below for the expo hall booths
See instructions on page 1
Single • Single style A ◦ 1 overhead logo space: max width 600px ◦ 1 icon space (podium): max width 100px ◦ 1 web board: 900x613px ◦ 1 web board placeholder image: 900x613px |
|
• Single style B ◦ 1 overhead logo space: max width 600px ◦ 1 icon space (podium): max width 100px ◦ 1 web board: 900x613px ◦ 1 web board placeholder image: 900x613px |
Double • Double style ◦ 1 overhead banner logo space: max ◦ 1 podium logo space: max width 300px ◦ 1 podium icon space: max width 100px ◦ 4 image boards: 355x282px ◦ 1 web board: 900x591px ◦ 1 web board placeholder image: 900x591px |
Quad • Quad style ◦ 1 ceiling logo banner space (logo x4): max width 600px ◦ 2 overhead banner logo spaces max width 600px ◦ 2 vertical banners: max width 300px ◦ 1 podium logo space max width 300px ◦ 2 podium icon spaces max width 100px ◦ 6 image boards: max width 300px and 700px ◦ 5 web boards 900x577px ◦ 5 web board placeholder images: 900x577px ◦ 2 private volume tables ▪ 4 seats each |
End Corner and Center ◦ 1 web board (shared between pvs) 900x491px for four corners 900x600px center for two center ◦ 1 web board placeholder image 900x491px for four corners 900x600px center for two center web boards ◦ 2 private volumes with ▪ 1 chair each ▪ 1 table each |
Can hear ambient noise, but not voice (Windows)
Hit the Windows key on your keyboard and type: Sound
The Purple World is Running Slowly
Close Non-Essential Programs
The first thing you should try, which will not have any effect on the Purple World’s graphical settings is to shut down any non-essential programs. Depending on your computer specifications (and the resource requirements of the other applications), running other programs while the Purple World is running could drastically affect your computer’s performance.
Make sure you are running on the Fastest Quality setting (configurable when you choose a resolution). This will increase the Purple World’s speed, at the cost of the smoothness of models in the virtual space.
(This window is not available for Mac users)
Reduce your Target Framerate
This affects how many frames per second (FPS) will be rendered. Reducing this will make characters move with much less fluidity, but the Purple World itself will run much faster.
- Click the Cog menu in the upper right of your screen
- Select Preferences
- Click the 10 or 20 button

By default, your Avatar Complexity is set to Dynamic, which means that other players in your view will switch to cardboard cutouts once too many are on the screen at once or when they reach a certain distance from you. Switching to simple avatars will make all other players into cardboard cutouts, regardless of distance.
This means that buildings won’t be rendered past certain distances.
Mac Users:
We have found that non-apple external monitors can cause performance issues, try unplugging these devices.
Laptop Users:
You may want to set your power settings to High Performance
Where do I find my sound settings?
If you are having difficulties with your sound in the Purple World, click the cog menu in the top right corner and open the Mic Settings menu.
On Windows, you can change your Speakers by clicking the “Windows Sound Settings”. On Mac, please see below for further instructions.
Mac/OSX
Go to System Preferences
Go to the “Sound” subsection
Here you can choose your audio output and input
PC/Windows
Windows 10
Windows 7 & 8
You may need to relaunch the Purple World for it to recognize the new sound settings.
Reinitialize Voice
How to Take a Poll
Taking a poll
If you want to ask your audience for an opinion, you can use the Poll Everywhere tool to get a quick response and present your results in the Purple World.
For help using Poll Everywhere, please reference their help page
Open your web browser (Chrome, Firefox, Explorer, etc.)
Create your poll with Poll Everywhere.
Activate your poll and find the shareable link.
Copy the link by highlighting it and pressing ctrl + C [Windows] or cmd + C [Mac]
In the Purple World, open the tab in the top left corner that displays your username
Select “Broadcast Message”. You might have different options depending on the type of permissions your account has set.
Click on the chat bar on the bottom left corner of the screen. Paste in your Poll Everywhere link with Ctrl + V [Windows] or cmd + V [Mac]
Send the broadcast by hitting your enter key. A new window will pop up for all users where they can enter their name so you can see who answered what. If you want to keep it anonymous, you can have them hit the “Skip” button.
Showing your poll results
In your web browser, find the poll results webpage. Click on the Link icon next to “Live results” to copy the URL
In the Purple World, find a presentation board you would like to use, click on the board to bring up the URL bar, and finally paste the results webpage into the URL bar and press enter
I Can't Hear Other People
I Can’t Hear Other People
Note: It is HIGHLY recommended to use a headset with a built-in microphone. This reduces noise, echoes, and leads to an overall better audio experience.
Check to see if the avatar you are trying to listen to has a speech bubble over their head. This indicates that they are producing a sound output.
If their avatar does have a speech bubble above their head and you still can’t hear them, this likely means that your computer’s audio output settings need to be changed.
Hit the Windows key on your keyboard and type: Sound
If their avatar does not have a speech bubble above their head, this could indicate an issue with their audio input rather than with your audio output.
Hearing Echo
The quickest remedy to this issue is to simply plug in a pair of headphones with a built-in microphone. Check your computer’s sound settings to be sure that the input and output are correct. Please consult this on the question “Where do I find my sound settings?”
``PurpleVirtualWorld.exe has stopped working`` (Crashed on Windows)
One potential solution is to update your graphics driver.
Click the Start button (the Windows icon) in the lower-left corner of your desktop and type “device manager.” The ‘Best Match’ at the top should be the “Device Manager” application, located in the Control Panel.
Click the carrot to the left of “Display Adapters” to reveal your graphics card device. Right-click this device and select “Update driver.”
If this did not solve your problem or are not sure if your computer can run The Purple World, please submit a help ticket.
Font and Interface Size
Screen Share with CrankWheel
CrankWheel is a screen-sharing service available for free and is a functional alternative to the software integrated in the Purple World. Using CrankWheel, you can share a specific window, browser tab (browser plugin required), or your full screen. You will need a CrankWheel account to share your screen, but you do not need an account to view someone’s shared screen. A free CrankWheel account will support to up to 30 viewers. If there will be more than 30 viewers, you can opt to subscribe to one of Crankwheel’s paid accounts, which can support up to 1000+ participants simultaneously. You can check out the pricing here.
Although you will not be able to load CrankWheel into the Purple World or install the plugin into a presentation board, you will be able to input the public link into the URL bar of a presentation board to view a shared screen.
Launch CrankWheel from your CrankWheel account page or the browser plugin.
When the CrankWheel dashboard opens, choose a portion you would like to share: Browser Tab, Program Window, or Full Screen. Selecting Full Screen will share all visible portions of your screen. If you have multiple screens, it will allow you to choose which screen you want to share.
If you select Browser Tab (the browser plugin must be installed), select the browser tab you would like to share, then click the CrankWheel icon in your browser. The tab opens when the CrankWheel plugin is clicked will be the one shared.
Similarly, if you select Program Window, you will be given the option of selecting the window you would like to share.
Once a selection has been made, your CrankWheel Dashboard will change, giving you some options on how you would like to share your selection.
In my example, you can see there are three ways to send a private invitation (only the recipient of the link can join), as well as a public link that anyone can click on. Private invitation recipients must have a CrankWheel account in order to view the screen share. If you would like to share your screen in world, copy the web link and paste it into the URL bar of the desired presentation board.
If you shared a public link, new viewers may see this when viewing the presentation board:
On the presenter’s CrankWheel dashboard, a window will appear at the bottom:
This window allows the presenter to control who is able to view the publicly shared link. Each person viewing the public share will see a different number, this allows you to pick and choose which users can view the content. If new users arrive in the space, they can be authorized by clicking the Accept button. For a private share, new arrivals viewing the presentation board will need to be issued a new private link. This can be done by clicking the ‘Add more viewers’ button that appears in the CrankWheel Dashboard after starting a private share.
Image Upload Guidelines
Hello! Let’s dive right in, create graphics like one would for the web. The smaller the file size and dimensions, the quicker the web page will load. The same rules apply to pictures displayed inside the Purple World (a 3D immersive application). The great news is that graphics that may appear low resolution on a web browser look a lot better in the 3D space. They are viewed from various distances as users interact and walk in the world, so they are not experienced the same way they would be on a web page.
Tip: If the designer can walk through the Purple World before beginning design, they will understand that smaller files look as good as large ones.** Images displayed on a web browser that appear lower quality or pixelated tend to look smoother and of higher quality when shown in the Purple World. The benefit to smaller dimensions and file size is a better performance of the application.
**4000 x 1000px looks as good as 1000 X 100px
Web Boards
Web boards may be used in a few different ways, our primary focus for this article is how to prepare static graphics. Web boards may also be used to display a web page(s), play a video, screen share, or share a view using one’s web camera.
Upload file types: Single graphic image files: .bmp, .gif, .jpg, or .png
(transparency is not preserved on a web board)
Upload multi-page
file types: pdf or .ppt
Video file types: WebM format 1080P, or .MP4
upload size: 30MB
Browse Web: URL
Various web boards around campus will have different dimensions. To find the exact dimensions navigate to https://browsersize.com/. Look at the top right for the screen size and use those dimensions as a starting point.
creating a Graphic for a Web Board
For a graphic to fill the entire board, the file should be set up to match the dimensions found using the browser size tool. Create the graphic in an image processing application such as photoshop, flatten all layers, and then save the file. Save for Web as a bmp, .gif, .jpg, or .png. Ensure the file size is under 30MB.
Web Board